Gurugram: The civic body has set up a helpline for filling water. Latest News Delhi

The Municipal Corporation of Gurugram (MCG) has issued helpline numbers and assigned ward-wise responsibilities to officers to address and deal with waterlogging issues. The action follows a day-long effort by the civic body on Friday, where the corporation reviewed preparations and assigned clear roles to ensure prompt and effective management of water drainage problems across the city.

Commuters wade through water on a service road on National Highway 48 near Khandsa village in Gurugram on Saturday. (Parveen Kumar/HT)

The MCG has issued 24-hour helpline numbers – 7290076135 and 7290088127 – to register waterlogging complaints, officials said. People can also file complaints with photos, addresses and locations through WhatsApp.

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MCG Commissioner Narhari Singh Bangar admitted that despite annual efforts, the MCG's preparations for the monsoon often fall short, leaving residents vulnerable to waterlogging.

Also Read | In Gurugram, rainwater has flowed into houses and roads.

“To address these recurring issues, MCG has deployed substantial resources, including 12 earth movers, 12 suction tankers, 61 tractor-mounted pumps, 25 diesel engines, and substantial manpower. The purpose of these resources is to ensure proper drainage and prevent water logging,” Bangar said.

Bangar added that teams are working continuously to clean drains, gutters and roads to facilitate free flow of rainwater. “To enhance the effectiveness of these initiatives, we have assigned ward-wise responsibilities to Assistant Engineers and Junior Engineers. These officials will monitor drainage management in their respective wards and extension areas, ensuring That any waterlogging should be dealt with immediately,” he said.

Some residents said they were skeptical of the MCG's efforts. “Every year, we hear about new projects and helplines, but the problem of water logging persists. I suspect this year will be different,” said Rajkumar Yadav, president, Sector 46 RWA.

Esha Tyagi, a resident of RD City, Sector 52, said it is good that the MCG is taking steps, but the real challenge lies in implementation. “I am not sure that issuing helplines and deploying personnel will solve the waterlogging problem,” he said.

The MCG commissioner has also appealed to the former councilors of the corporation, representatives of residents' welfare associations, social workers, volunteers and prominent citizens to actively monitor the drainage arrangements in their areas. He urged them to contact designated officials or helpline numbers in case of problems.

On Friday, at least 20 places across the city reported heavy waterlogging, forcing residents to stay indoors for the first half of the day. On Friday morning, traffic jammed in entire Gurugram due to heavy rain. Power outages were also reported for 18 hours in some areas from most parts of the city on Friday.

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