Video of passenger's heated argument with Lufthansa staff in Delhi goes viral, airline reacts

Video of passenger's heated argument with Lufthansa staff in Delhi goes viral, airline reacts

The video has received over 620,000 views.

A viral video of a heated argument between a passenger and Lufthansa staff at Delhi's Indira Gandhi International Airport has prompted the airline to launch an investigation into the matter. A video shared on X (formerly Twitter) by user 'Ghar Ke Kalish' shows the passenger repeatedly asking the ground staff why he was denied boarding. It shows a Lufthansa ground staff member leaving his cubicle and a fellow crew member calling security.

Notably, the specific reason for the passenger's denial of boarding is still unclear, however, the video has gained considerable attention online and has even caught the attention of Lufthansa Airlines. “Clash b/w Air Lufthansa crew and a passenger with return tickets on Delhi-Munich-Toronto flights (full context in clip),” user X wrote while sharing the video, which has garnered over 620,000 views. Collected.

Take a look below:

In the video, a ground staff member is seen leaving his cubicle and telling a fellow staff member to call security. The passenger, recording the encounter on camera, then asks the crew to answer his question. “I'm asking you very politely. I'm calling security,” the crew tells the passenger. “What you're doing is not allowed anyway. You can't take a direct flight. If you want to know the rules, go to the German embassy,” the staff says as the passenger continues to film her.

The clip ends with ground staff calling security and asking the passenger to slow down. “I've already called security. Please wait ma'am, you won't be traveling,” says the staff.

The clip was shared on the microblogging site last week. In the comments section, when a user tagged Lufthansa India, the airline responded that they were investigating the matter and were in touch with those involved.

Meanwhile, many people also come to the comments section to share their reactions.

“This passenger may have a genuine reason to deny boarding. But the way he pointed the finger at the passenger and used that tone was not cool at all. Imagine you paid 75k for your ticket. Are and this is how you are being treated at the airport. It's like she's not calling security but a gang of thugs to intimidate this person,” one user wrote.

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“@lufthansa @DGCAIndia – Seriously what kind of training are the airlines giving to their customers. If this is a polite way then God knows what unethical means. He can't explain the problem instead. Another said that the embassy should not return the ticket.

“How arrogant she was talking to the customer because she actually doesn't care if the customer was wrong but should have behaved politely. I had the same arrogance, so @lufthansa A staffing agency should think about changing before it's too late …” shared a third user.

“@lufthansa @Lufthansa_India What's the harm in guiding a customer with a good reason instead of harassing customers? What if someday you are waiting for customers and customers choose your competitors. Please Be very courteous to customers because the future is going to be very competitive,” expressed an X user.

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